Bmi took over the groung handling contract for Lufthansa on 1st June. Understand approximately 200 staff are having to be trained on the BD system and the existing BD staff are being trained on the LH product, therefore staffing numbers are tight due to so many being on training at same time. Unlike the crew ,where you have spare crew on standby and therefore can never go below the prescribed minimum levels,there are no minimum staff levels for ground work, you just have to work harder and get on with it.
Not making excuses for bad performance but I am sure The staff are running around ragged until things settle, the staff levels are finalised and everyone gets used to working together.