Those of us who do a lot of travelling come to recognise that with complex itineraries (like making connections a continent away), it's about a 90% chance that it will work out, and 10% that it won't. That's how it is. Frankly, I am grateful the industry has developed to that 90% mark.
I really think it's a bit sad that those who have cost the airline far more money than any profit there may have been on their fare (especially cheap Y fares), in extra overnight accommodation, ground meals, and lost potental revenue in putting them in a second seat when their first was flown empty, should just dismiss this provision, which is really done for commercial goodwill, and start "strong complaining" and kicking up for further cash compensation.
I think we can have a good guess of who the carrier was here on Penang-KL-London, and that this was an afternoon/evening departure from Penang connecting into the overnight long haul. Now there is only one overnight flight to London, compared to 10 per day on that domestic leg. On the outbound, you can be reasonably assured that if you miss the connection, they will put you on the next one not too far behind. For the return, was any consideration given to taking an earlier connecting flight from Penang to allow some good leeway at this key connecting point ? Or was it a case of maximise the time on the beach, take the last flight the schedule allows, get a problem (excuse me but this is the tropics, that's why you went there for the warmth but thunderstorms and bad weather are daily events there), and then kick up that any missed connection is all someone else's fault ?
Last edited by WHBM; 4th June 2011 at 09:48.