WHOSAID1
Not sure who is talking rubbish here.
I know full well how many back office staff it takes to run a small regional airline - I worked for one that had seventeen A/C and we did it out of two double decker porto cabins. (Dash 400')
Its not the amount of support staf, it the quality of the support staff.
Men and Women on the line in Arann dont deserve the incompetence that the meet day in day out from this bunch of unqualified bureaurcrats who are simply not qualified to examine the passangers pasports
As regards revenue generating I am not going to give you an obvious lesson that you need - there are several on line mickey mouse courser that you can take - try google company stress test