Because the people employed are devoid of any notion of empathy.
They care not about you or your family and how stressful their strict adherence to policy, taken to the nth degree I am sure, out of spite, impacts on your overall experience with Staff Travel
They would rather be slurping a luke warm bowl of noodles and smoking over a mahjong table than doing anything professional.
They are an absolute disgrace- Something only Hong Kong could mould.
They are however very good at requesting jump seats!
