thedude wrote:
Companies are run generally by the accountant, and he has no concept of staff good will. How much saving will the company make with generally happy staff? This cannot be quantified and therefore is not a factor for consideration.
Having flown with each of Ryanair, Easy and Go in the past, myself and my other half both came to the conclusion we'd try and stick with Go wherever possible in the future, even if that meant paying higher fares. The Go crews were friendlier, couldn't do enough for you and the whole operation seemed more efficient. Easy were so-so on all occasions - and we had two bloody scary landings at Luton that rather coloured our views! Ryanair... wow. Surly staff do not a good impression make.
So happy people certainly can make a difference to your bottom line - hopefully *somebody* cursed with the job of accountancy will realise this.