The Skytrax reviews are real eye-openers. Short-term thinking at its best! We need to break even so let's degrade the service and drive our guests away. Yeah, that's the ticket! Penny wise and pound foolish.
I know in Thailand and some other countries when there are fewer customers the small business owners raise the prices to extract the most from the remaining tourists which in turn results in even fewer customers. Doesn't work, never has. Diamond Class is mostly always empty lately.