FR, I agree
Obviously the AOA has the 'mandate' at the moment...(albeit that the company wont speak with them) but my point is for how long?
It maybe a matter of months or yrs but I think it is a tragedy that an association thats has done so much for CX over the yrs is nailing its own coffin closed.
Its only a matter of mathematics that, with a continual ban, eventually the banned will out number the AOA members......then they will have the mandate (if they want it). Its a tragedy.
This process is of course hastened by frustrated members leaving......I weep in my milk sometimes