Having flown from Liverpool a couple of times recently, I have to say there were no problems at all with the staff. The lower floor of the terminal building is light and airy, but the departure lounge is possibly the most depressing I have experienced. It is so dark - the only places to get some reasonable natural light are the cafe areas. The carpets are due for a good clean at least, if not a complete replacement. A shame really, as moves are being made to improve rail links to the airport, which certainly has potential.