Eastern Wiseguy
The problem you referred to in skytrax was in part down to a tech aircraft, the passenger weren't dumped and were transferred onwards to BHX by coach, yes the arrived a few hours late, but they got to where they wanted to be-in the end. Aircraft go tech, crews can and do run out of hours, it happens to all airlines from time to time as a look at Flybe on airline quality will show you.
This morning baby went to great lengths to fly midlands passengers to and from Scotland when everyone cancelled,will they get acknowledged? unlikely but that is how it is, might not be so lucky this PM