JET2.COM customer review : 18 May 2011 by Chris Hurdiss (UK)
Paphos - East Midlands. Flight delayed, no information provided at Paphos or explanation provided by crew, but the product isn't bad. Nice crew, seats are different, not overly comfortable but make for a spacious feel. Value for money but not Low Cost for sure. However, if your bags are lost then Jet2 Customer Service is rubbish. Baggage Team couldn't care less. A week later and 2 calls to the central baggage team at 10p per minute, still no sign. Baggage team provide no detail of what's been searched or where and have not provided one proactive update in a week. Just as well this happened on the return leg.
JET2.COM customer review : 16 May 2011 by J Sonntag (Israel)
TLV-MAN-TLV, B757-200,. Full plane, unmovable seats rest. Caution from "low price" - it is not low at all with all the extras of the airline. Check it carefully before ordering.
Just to prove Cazza point, click on any low cost carrier and the complaints are much the same, poor service hidden charges and so on.