Craza
I agree, WW are working very hard to improve the customer experience, but it will take time and much damage has been done in the past, things like this don't help, the main problem is there is very little recovery in the flying program, a service back would be ideal, but not an option at present.
STN was always a risk, although i don't recognise the figures quoted. My own view is that baby will end up doing LHR from BHD, but a year away from now.