West lake,
Yes focus groups are taking place and this is new but not really to do with the strikes.
I am involved in the Product group and these groups have been set up to try and get problems on board resolved quicker and are totally different and separate to what the unions discuss with the company in their meetings.
They are good and BA is setting them up with regard to lots of different subjects ie. there are ones on product and safety and their are also groups in other departments, pilots now have these focus groups and Aircraft turnaround managers and ground staff etc. are having them too..