I saw that interview on the telly. It is clear that CH7 is a Jetstar (Qantas) stooge. His comments were ill informed vitriol with an obvious agenda.
A few questions for Mr Thomas:
Who employs you, pays your wages?
Do you travel on Qantas? When you do, do you get complimentary upgrades?
What qualifies you as an 'aviation expert'?
The very people you deride are by definition aviation experts not you, you contemptible excuse of an 'expert'