Shakira, I have flown CX a lot and on many other carriers. I could not agree that the standard of english or the level of service are falling. Indeed I believe the reverse is true. If you want to compare CX service I suggest you try Qantas or BA or Lufthansa as I have recently. You will get a different perspective on 'service' I assure you. When we consider CRM the requirement for the CC in regard to english must surely relate to technical expressions. Usually the only CC in contact with the flight deck are the most senior and I doubt you are saying their english is poor. However, I also know of a number of occasions when very junior CC at CX have communicated directly to the flight deck over technical problem issues that have resulted in best possible outcomes for crew, aircraft and passengers. I am afraid I must disagree with you.