PPRuNe Forums - View Single Post - BA Strike - Your Thoughts & Questions V
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Old 12th May 2011, 16:41
  #849 (permalink)  
Ancient Observer
 
Join Date: Aug 2006
Location: Lemonia. Best Greek in the world
Posts: 1,759
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Litebulbs - No, No, and No again. It isn't about just getting there. It is about service.

Take off your TU hat, and put on your SLF hat. All the reports on here and on Flyertalk have said two things. 1. Service consistency is bad at BA. Some flights are great, some are awful. 2. Service was so much better when the strikes were on. GG, BG, Hiflyer et al were able to deliver consistently better service when the strikes were on.

Whatever deal has been done must ensure that service is delivered excellently, every time, at each and every moment of truth. The managers must be improved to help CC deliver this, and CC must be free from bassa to deliver service, rather than worrying about their "rights".

Otherwise, this Pension fund with a little airline attached to it will go to the wall.
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