spekesoftly.....
Thanks for responding. Yes, I have used both available buttons in Hotmail (MSN Explorer version) and both produce extraneous content. In one instance the result is a complete screen shot, and in the other "from/to/sent/subject" together with my name all appear at the top of the page before the main content. In the direct access site, pressing the "Printer Friendly" button produces similar results to the second of the two quoted above. In the back of my mind I have a feeling that I right clicked on the body of the message to obtain the print but can't reproduce the same results when trying again. I'm afraid it is all rather confusing but I have outlined the circumstances as accurately as possible. Does this give you anything more concrete to go on?