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Old 26th Sep 2002, 20:49
  #11 (permalink)  
flyingdutchman
 
Join Date: Mar 2000
Location: FL 370
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I am a FF with two major airlines, BA and KL, and take around 50 intercontinental and 40 European return trips a year, plus a lot of internal trips in the continental USA.

Sorry, SWA and Delta, but my experiences with US Airlines, AA, UA, NWA, have mostly been pretty average at best.

A lot of that probably has to do with the fact that US Airlines' actual onboard service is either non-existent or compares poorly with onboard service in other parts of the world.

Some of it, lack of onboard product, very poor seating, such as 2-5-2 on NWA DC 10's between AMS and BOS, antiquated aircraft with accompanying lack of facilities, has nothing to do with US flight attendants, but a lot of it has to do with plain and simple bad attitude and lack of interest.

I know North-American, as well as other, passengers can be downright abbrasive and rude, with even well-known, self-appointed gentlemen of the clergy abusing FAs, but the lack of courtesy and assistance from a large cross-section of the FAs I have come across in the USA has been downright shocking !

On my last internal flight, MCO to PHL, the FAs came out of their galley at the back of the aircraft once (!) only during the flight, carrying a large plastic container filled with Diet Cokes, threw one at each passenger, rebuffed all requests for any alternatives and disppeared again.

Some weeks ago, I took a flight from Indianapolis to DTW, all of 25 minutes or so, and all the attending FA did was to give my carry-on bag under the seat in front of me a large kick, "because it sticks out too far". No 'could you', 'would you' or any other questions or niceties, such as a 'please' or a 'thank you'. When I complained I got a big sigh and only when I mentioned the word 'sue', and not in the girl name meaning of the word, did I get an apology.

This is not to say there aren't any excellent and outstanding FAs around in the USA ! It's just that the average FA seems to show a complete lack of interest.

However, I stand to be corrected and look forward to many wonderful experiences in the future.
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