Welcome aboard
tmclr3. The suggestion by
Airclues is spot on. My guesses as to why they won't allow it are:
- Money
- You are dealing with an agent who may have agreements with BA that you know not of.
- Historical ticketing arrangements that have not been properly challenged.
- Most of the people you deal with will have zero freedom to alter the rules, because modern 'management' doesn't like staff to think of new ways of helping a customer - if it will cost more than five pence.
- Few companies imagine giving money back, despite the improvement in customer relations that it would produce and the free advertising of you recommending the company.
- Few companies think of the downside of their customer being able to tell any online customer in the whole world - that they are not thinking in a 21st century way.
So well done you!