Good FA's are those who can be friendly and strike up a genuine rapport with their passengers, a smile and time for a few words of chat with individual pax. makes all the difference...as does a sense of humour...even if the flight has been a nightmare the personal touch can make all the difference in what the passenger remembers!
FA's take note, for many people in Economy/Coach this trip is a treat that has cost them much of their savings...try to make it memorable for them please...this is even more important for these passengers than for the pax. in business who probably do this several times a year and it means nothing to them...
...and FA's are not just there to cover safety, you are the ones that create the atmosphere that makes a trip good or bad!