All too often airlines are criticised for poor service.To redress the balance i would like to publicly thank BA for the outstanding service my party of four experienced recently.
On april 29th we were flying on the BA 18:10 from malaga and arrived at gatwick late enough to miss our connecting flight (the last flight) to glasgow.On arrival BA had already organised a hotel and meals along with boarding passes for the first flight in the morning.What great service.
I would like to publicly thank the BA service agent at flight connections at gatwick for his outstanding service and attitude, It's people like this gentleman that restore my faith in our airline industry. I know which airline gets my business from now on.
Thanks British Airways
