I flew with Easyjet (LCC) in Stansted, when my case arrived on the carousel the wheels were missing. I went to the Easyjet desk, who said the would go to their stoeroom to see if there was a case they could give me. When the girl came back she said unfortunately the only cases they had were much smaller.
she should me a brochure to pick a case which was the same size, and hard shell like mine, and it was deliverd to my home address four days later.