Topjetgeezer -
Crew and staff are bloody expensive - if margins are going to remain this tight for a while, sweat the asset for as little overhead as you can whilst retaining quality - Blink have lost some of the Brokers faith, so will have a relatively high marketing and customer services overhead (much higher than just looking after the brokers who do this for you).
Poor management? It could be the complete opposite - revenues and speed of growth will be fairly well documented withing those in the know at Blink - adjusting your overhead to generate break even / profit from what is on the table shows good management to me.
PB