I hae to say that I a staggered by some of the pathetic excuses that some posters have posted.
The 'young team'. The nonsense that blasting out orders oer ythe tannoy is an acceptable way of treating anyone, only surpassed by the thought that feedback can only be positive......
What planet are you people from?
The image of Basil Fawlty is actually flattering to the sort of things these people are saying and doing.
Feeback is likely to be negative - if you only want flattery become a celebrity, in the real world people complain- live with it.
If you have gieven them cause to complain you are getting it wrong. A business which might become successful will apologise and take actions. One that doesn't has no future. 'Young team' may be an excuse, redundant team likely to be the outcome with the sort of reply that was posted.
To make ecxuses for that sort of behaviour suggests a strange viewpoint - vested interests or the sort of people who love agreeing with someone they think will be 'good' to them?