Our company system says we should use the travel agent. They charge more to book the flight than the airline does, so I don't use them (with travel dept blessing). In any case, our system now is that you have for the flight and claim, so the travel agent is no help. Additionally, they know very little - told me that I couldn't take a train from Stockholm to Copenhagen. They'd never heard of the bridge! Then they said it would take 24 hours with three changes. One 'phone call to Swedish railways and it was all booked, and all I had to do was pick up the ticket.