We read much on these pages of poor management and improper procedures. However there are many areas of the industry where things are done properly and with every effort to achieve good outcomes.
There can be few more cut and dried cases than where a group of trustees get written advice that says that it is not possible to conclude that the loss of the Class One medical is permanent. In that situation the payment of a monthly benefit is appropriate. The member is not left in the outer darkness.
If the trustees were to be guided solely by strong letters from members then the regulators who issue their licence would be giving them a "show cause" and the benefits available to all current and future claimants could be imperilled.
Over the 50 years of the fund there has been an overwhelming support of pilots with medical issues. Every effort is made to put the "by pilots for pilots" ethic into practice with guidance by the spirit of the rules as well as the black letter. To damn the fund on the basis of one case where the member is still receiving and entitled to a monthly payment seems to me a little over the top.