See below.
Quoted on the Compton Abbas Website:
"Compton Abbas Airfield is well known as being one of the friendliest and most picturesque airfields, not just in the UK, but around the world."
Then, members receive this email:
ANONYMOUS FEEDBACK FORM
Hi Everyone,
We are aware that sometimes it is too busy to chat to us in person about anything you may be concerned about/not happy about/think we could do better with.
So we have created a means whereby you can give us feedback, without putting your name on the form if you don't want to, about anything you like.
We want to make sure we provide you with the best possible service - so please get in touch if you feel we're not up to scratch whether us on operations, your instructors, anything!
Here it is! Compton Abbas Feedback
From XXXXX and XXXXXXXXX.
THEN, read this! Scandalous!
To the writer of this feedback from the new form as per below...
I think you're perhaps a little out of touch with reality - and I suggest you get in touch and let us know who you are. If you are that unhappy then you should consider somehere else! Henstridge is just down the road (not sure about the organic food there though). We have a waiting list for hangarage so if you are in the hangars then we can easily fill your slot. I don't have time to reply to every comment you've made as I am busy arranging fly outs for you, Bournemouth tower visits, events etc etc etc to keep this airfield in its current position of one of the most successful in the country. Read the reviews!
We wouldn't be here for you if we weren't busy so I suggest you enjoy the fact you are part of a thriving airfield with good facilities at reasonable prices that is not in danger of collapse as so many are. The idea of this form was for constructive critisism, not an onslaught of unrealistic 'suggestions' and essentially a slamming of our entire operation. We enjoy the company of all our incredibly supportive members and if you are not one of them you should not be here.
Kind Regards,
XXXX.
ps I would suggest you speak to an engineer before you think about using a pressure washer on your aircraft. And vacuum cleaners are widely available in the shops. And there were two people that regularly used the airfield after hours last year despite my continued encouragement.
> The Feedback is: Compton Abbas is undoubtedly one of the nicest looking
> airfields in the country.
>
> The new pilots room and drinks for flyers behind ops is a good idea. Other
> (constructive) criticsm:
>
> Car Parking - Members need parking spaces. When you pay substantial
> amounts for hangerage etc, its only reasonable that you can expect to park
> your car. I\'m not happy parking my £40\'000 vehicle in the overspill
> carpark (especially overnight). How about a members car park up the other
> end of the hangar? Worth thinking about as I know this is a major nag for
> all the residents up at compton. You are probably only talking 20 cars at
> any one time.
>
> Hours - understand that you have had to change the key arrangements
> becuase of individuals not shutting gate etc. Having that removed
> suddenly, without notice felt like you didnt care at all. Some arrangement
> for after hours flying (and refuelling) would be REALLY good for
> residents.
>
> Clean down facility - to have a pressure washer available for cleaning
> down aircraft would be awesome. You could even charge for the previlige. A
> (Very good) quality pressure washer with detergent costs no more than
> £500. Charge £5 per use - thats 100 clean downs and then you are in
> profit. A good quality cordless hoover could also be offered with a
> similar deal. Another value added sale!
>
> The food hasnt changed in years at Compton and is not up to par with what
> else is available locally. Dorset has some great local suppliers, a more
> organic feel to the menu would be good. Evening meals would also make your
> airfield more of a destination and extend your money earning hours.
My thoughts:
1. Dont ask for feedback if you arent happy if people are not blowing smoke up your @rse
2. This sounds like a German Gestapo Prison Camp Comandant
3. Poor members, one word out of line and they are toast!
4. Keep going with that attitude and your business will be finished.
5. Comments were made in private, they should have been kept private. This is the height of unprofessionalism.