I get the impression that BA have given up at LGW, they are alienating passengers, and can't see the damage it is doing to what used to be a first class operation (streets ahead of handling at LHR). The whole thing has been a shambles for 3 months now. It is virtually impossible to get a turnround anywhere near to schedule because there is always some link in the chain missing. London Victoria Terminal was closed in a hurry, and it wasn't realised that North Terminal would have to handle all the passengers previously checking in downtown!