Is it possible that the OP could change the heading for this thread. It is now obvious that, although they might have handled the situation better, Kemble have been far from demonstrating "disgraceful behaviour".
I have no particular interest in supporting Kemble as it is not one of my favourite destinations although it is within range of the traditional sandwich run for me. I just think that it is a bit unfair when this heading keeps coming up in my search for new posts.