My understanding after watching that video is that they arrived at the airport, purchased 2 tickets (as they have done before according to both of them) and then proceeded to the aircraft where it all went pearshaped. Their "carer", who I believe was their manager/producer or something got called out after the debarcle started. Probably to start filming the fiasco
Rules are rules. But why is it always left to the operating crew to resolve these ground staff handling issues? Disgrace...
CD.