Horizon - valid comparison acknowledged - but the real agenda is that disabled pax impact turnarounds and OTP - pushing a 20 minutes turn (which in itself is an Executive fantasy) with special handling pax equates to $$$ & that of course is the universal measure of everything aviation.
Interestingly though JQ recently got a 12 month extension on the US DOT disabled compliance regime* which is the exact opposite to the policy. (*Any new a/c operating into US ports will require training compliance and provision for in cabin stowage of one wheel chair.) Might be a prob for the new 330's and is definately an issue for the cabin configs of the QF/JQ 787's.
As you said a bit of an escalated whinge but one that no doubt will get a run in every wheelie related mag and journal and one that adds to the ever growing list of JQ stuff ups that could have been handled better.
Send in Olivia