Customer service
Yer right !
Thats why 2 yrs ago when I flew STN-NCL to visit my Mum in a Cancer hospital on a day Rtn, the day she started treatment, the flight diverted to MAN then we were coached to NCL, I was charged for a missed departure because by time they got me to NCL the Rtn flight had left to come back to STN... yer well done Easyjet...
And as for the price of a ticket I do know very well how the pricing works but at the end of the day I dont think that Easyjet has Ever had tickets from LON-ACE for £35 rtn inc tax and charges .
And when someone is looking for a flight or holiday and they see it £200 more they are hardly likely to book it because its a fuller flight are they.