HD, I find it even more incredible that Brits have the nerve to call such "service' Air Traffic control! It needs to be explained to you folks that you are down there because we are up here, not the other way around! Its interesting to note that when various UK airlines are in our airspace the contollers go to great pains to give the three leter idents of the VORs to them.Another thing you might like to consider is the incredible variations on spoken English that a non Brit is suposed to understand when flying from the North of Scotland to the South Coast of the UK, you might think you dont have bloody impossible accents, but belive me you really do, as for the multiple standard presure levels, we wont even go there.