The sad reality is that this is unsurprising when they are trying to operate with one aircraft on routes which are already over traded and in a market where the existing standard is pretty high. Heavy competition from BA, Kulula, Mango, SAA, and 1Time will see them off in no time.
Don’t be so sure, both Kulula and 1Time have had horrendous delays in the past, some teething problems are to be expected.
As far as standards go, from a customer service perspective most SA carriers are average at best. As a regular passenger on most of the domestic airlines, it’s plain to see- each one has its strengths and weaknesses. The thing is service isn’t the driving factor- price is (talking about the LCC market here)
If Velvet Sky can make it past its initial launch phase then it will improve. Competition is good, lower airfares and more jobs!
