Originally Posted by MissM
BA have trained thousands of VCC's and their only purpose is to destroy our strike.
I disagree with that assertion. VCCs already serve other useful purposes, for instance to:
- provide a supplementary, trained team of people in times of operational stress (e.g.snow/poor weather) when other staff may not be able to report for work
- ensure that if BASSA refuses to permit invocation of the Disruption Agreement (as it has several times in the past year) BA can still get its customers home
- enable variety of experience to desk based staff
- ensure management have a genuine perspective of how their decisions impact the "coal face", and feedback changes where necessary
All of the above are valid reasons for deploying VCC, beyond simply strike breaking. VCC will continue long after BASSA is forgotten.