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Old 2nd Apr 2011, 18:28
  #263 (permalink)  
AV Flyer
 
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Having started to take back control for IFCE operations, BA management now has no choice but to start doing the job it should have been doing all along and for which its neglect led to this sorry situation in the first place.

BA's choice not to take the dismissal/SOSR route means that it now needs to start working with its current WW LHR CSDs, PSRs & CC to create together and implement appropriate crew performance management procedures, etc., such that the consistent high customer experience that it is going to need to compete with other WW airlines in the years ahead is reached and maintained.

There will be much resistance and friction along the lines of "Windowsgate", etc., but BA has no choice having taken back the reins to now inspire and lead its CC into delivering new and higher levels of in-flight customer experience.

If BA management does not step up to the responsibilities it has recovered then the LHR WW CC will be in a vacuum and will rapidly regress back to the prior situation.

AVF
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