There is only "uncertainty" if strike dates are announced.
I don't wish to get into an argument of pedantics, but clearly any customer service organization with an ongoing industrial dispute places uncertainty into the minds of some customers. How large the problem is another matter, but the original premise that I was replying to assumed that customers may be driven to Ryanair.
LD12986
I agree with your analysis, with the only rider being that after 18 months, you might think that the members would have realised that their threatened strike action is not going to cause the company to give in.
I guess that my point is one can only blame BASSA/Unite to a certain degree, if the members voted 'no', then the dispute would end.