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Terminal 5
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29th Mar 2011, 06:29
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Frognal
Join Date: Mar 2011
Location: Swiss Cottage
Age: 60
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Tom Peters said "Benchmarking is stupid, because you take the industry leader and then spend five years becoming as good as they were five years ago."
That is T5, in my opinion.
Much better than the other London terminals, but not leading edge.
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