We have engaged Boston Consulting to oversee the project.
Well, it should all be fixed then, if you believe the happy tales on the BCG website...
BCG - Transportation, Travel & Tourism - Impact Stories
From their gloat story at the above address regarding an unnamed airline:
"Front-line workers were re-engaged in the company and in helping to improve the work environment:
- Approximately 150 improvements were identified and implemented, with more than 90 percent of the ideas coming from the front-line workforce.
- Front-line workers felt respected for their ideas and the ability to contribute. This led to an increasingly larger number of ideas being submitted by a larger number of contributors as the project continued.
- An environment of trust was reestablished between company leaders and front-line workers."
I guess that wasn't the consulting job they did for Qantas. Maybe Qantas bought a cut price version.
IRT the original question, I suppose the secondary question is do they have a plan or are they just lurching from crisis to crisis? Sometimes when you think there was an evil plan it turns out later that there was just mind bogglingly huge incompetence.