Fareastdriver,
There is also an interesting post on
this site
It's the one by "Lynsey" on March 26th, 2008 at 2:14 pm which starts with the following words.....
I have read, in disgust, the comments that have appeared on this website regarding Virgin Media. I currently work for Virgin Media as a Team Manager (previously Telewest Broadband).
There might be a couple of tips in there worth following up.