The dispute seems to be quagmired, presently.
Even the BASSA branch secretary apparently acknowledges that a futher strike is unlikely.
It seems to me that there is a delicate balance at present, between the desire to exploit the freedom to recruit MF and the savings imposed, versus the desire to have a happy workforce.
I cannot believe that BA is content to run a business where thousands keep voting for industrial action; it simple is not healthy, but then again a return to the old ways is not, either.
So, with a change of CEO and union GS, can they finesse a way to keep the savings and MF, as well as making the disaffected employees (some of whom are not unionised, such as Betty Girl) happier and feeling fairly treated.
If not, then a long path of attrition until retirements and resignations play their part lies ahead.
If BA does wish to improve the experience (and the company recently appointed a new chief to overseet his), then one cannot help but feel that having a contented workforce (especially in customer facing roles) would be a good start.