Duds-
Yes I totally agree, Arthur is a prick and he can turn on his loyal servants at the drop of a hat, as well as belittling those who come in the door seeking work.
However, he is doing something right, he has been there for many years and has a lot of work, albeit suprising due to the state of the aircraft, however I have heard through the grapevine that there are whispers of new paint and new aircraft.
One can only hope that the poor guys down there get paid a bit more too. But on the other hand some might just consider that a price to pay for multi engine IFR charter in brissy.