In my opinion Cardiff takes some beating - never have so many been engaged in processing so few with such incompetence and hostility.
They seem to have about 3 flights a day and complete chaos breaks out if more than 2 of these occur simultaneously.
Recent experiences include -
- Arriving back in the rain being marched across the Tarmac and made to wait while someone went to get the key - did they not know we were coming?
- A colleague missing a flight because not enough security had reported in to deal with the 2 flights leaving in the same 20 minute window
- Being made to walk from 1 end of airport to other due to new layout, including 2 flights up then 2 flights down to get into passport control
- Security who cannot describe to each other over the phone what a borderline item might look at
- Continually changing car parking and pick up/drop off arrangements, always with a bit more cost and inconvenience. The team at cardiff airport have a special level of skill in this area of making the arrival and parking experience ever more depressing
- Being 1 of over 23 to miss the same flight because not enough check in staff to process (yes you guessed it) the 2 flights leaving within 10 minutes of each other
The list goes on.