Nice informative site 9A
I presume you acting as agents?, if so I would be even more annoyed than H500, you are being done a disservice by them not referring the enquiry to you.
quote
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Our industry need a good kicking, lots in the industry think they are wonderful when in fact they have no idea about customer service or come to that providing a service. All this at a time of recession - unbelievable, and I am a customer with cash to spend.
You on the other hand appear to be pushing the product & following up on an enquiry.
Shame that the manufacturers are
so busy?
\ uninterested that they don't bother to put an agents Email address on & press forward.