To be fair 9A plus has been great at communication. The sad thing is the factory cant be bothered. I want to go and see and talk to the factory about maintenance, support etc etc before buying one let alone replacing the other 300 ! Makes me wonder what service i will get on spares and support if they are too busy to even have the courtsey of replying to an e mail about purchasing a machine.
Our industry need a good kicking, lots in the industry think they are wonderful when in fact they have no idea about cutomer service or come to that providing a service. All this at a time of recession - unbelievable, and I am a customer with cash to spend
