Cuz ...
CX are happy with their "Henchman" every fleet has two complete lunatics that should be locked up for bipolar aggression asshole disorder ..
In a conversation I had with "NR" a long time ago .. he said they can't do anything until the pilots are willing to put it in writing ..
If you encounter one of these "tossers" put every little detail down and submit it to the training department.
Or .. embrace some type of social media campaign
