This was a skit in BBC's 'Come Fly With Me'. Obviously the FA was just trying to have a joke.
Although it's not the most sensible thing to do, I'm suprised this woman is carrying on the way she is and her son is having problems after being put in the locker for 'a full ten seconds'. I would understand if the kid was hung outside of an emergency exit...
"The manager on board came up to me later and said: 'I need you to complain, I need you to do something. Write or ring. Do whatever you can',"
Obviously the FA wasn't a popular boy in the first place and this was an opportunity to kick him out.