Gotta have a scorecard '57
...can see where these guys are coming from...scheduling BAD, no rest possible, call in sick get a letter, and another etc..
What they really need to do is (what a novel idea) pay attention.
ALL part of the AOA bag 'o tricks, ALPO style.
What they fail to realise is that the CX management have not just fallen off the turnip truck last week.