Ancient Observer,
I think some of your information, about how BA survey our customers now, is a bit out of date.
We have not been handing out survey forms for two or even three years or more now. Which is great because on E/F our business passengers used to find it very annoying.
We do them electronically by sending them to our passengers homes by email now and so the figures I quoted on the other thread have had no intervention from the cabin crew at all.
Also as a senior crew member I have my own set of figures which are based on ONLY my flights. So BA are very aware of which senior crews are performing well and as a matter of fact, Mixed Fleet crew receive a bonus based on how they as senior crew perform and how their fleet as a whole performs.
My personal scores are well above the average and I am very proud of this and it, along with the desire to give good customer service, motivates me a lot.
So I think, understandably, you may be a bit out of date with your information.
These are my own personal views