Let's face it - NATS is going to take zero notice of e-mails from concerned citizens and even less notice of posts on Pprune and On Track (No offence Danny). It is now a profit-making organisation and doesn't give a toss what you or I think of the service it provides. After all, it doesn't make any money from us, does it?
However, it is regulated by the CAA which, in turn, runs a very good scheme to allow people to report safety related shortcomings in the system - MORs. If the CAA receives an equivalent number of MORs, it
must react. Those MORs will show up in the annual stats, as would a lack of action on the part of SRG and those stats are, by law, in the public domain.
A copy of the MOR form (CA1673) is included in CAP 382, which is available in .pdf format from the SRG website
HERE. You will need to print out pages 24 and 25 of the full document to obtain the complete form.
If SRG is deluged in MOR reports (which anyone can submit) they will have to take some action. I have already submitted one, what about the rest of you?