Is the West wrong?
Litebulbs took exception to a passenger's impression of service.
"....young, energised vs matronly...."
There are many things different in both the Pacific World (Asia) and the Southern Med world. Attitudes to age are better in Asia - but not due to stuff about "human rights". ..............but due to Respect.
Arguably, looking across the world, there is no such thing as "human rights". All humans can expect is "socially defined rights for our people". (Or more accurately, job creation for lawyers).
I first travelled routinely to Asia in 1989. In the UK, that was in the days of State monopolies, and weeks of waiting for a phone line.
In places like Hong Kong, South Korea and Singapore services worked.
They did not have "democracy" - and it was carefully explained to me that they did not want it. They wanted the "right" to improve their standard of living. They did not want the right to vote. They wanted economic freedom and increased incomes. Governments such as Lee Kwan Yew's delivered.
In brief - Litebulbs has a socially defined right to comment, and a socially defined right to a view about "age".
Don't expect that others in the world have the same view.
..............and it is those others in the world that will eventually, (in the long run) bankrupt BA and the other legacy carriers, as most customers prefer better service to employee rights.